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McKinsey IT Services Business Trend Analysis
This is a document titled "McKinsey IT Services Business Trend Analysis," circulating online in Chinese mainly as a PDF or PPT; its content relates to…
The Knowledge Product Manager's Handbook: Paid Product Edition
China Machine Press · 2018
This book follows Fang Jun's Paying: The Rise of the Internet Knowledge Economy, which was selected as one of China's Good Books in 2017. The two are …
Practical English for Bank Counters
China Financial Publishing House · 2026
This book aims to improve the English conversational proficiency of bank counter staff handling foreign-related personal financial services through st…
Modern Hotel Supervision (2nd Edition)
· 2022
This is the second edition of the book (the first edition was published in 2012). The hotel industry is a labor-intensive service industry that requir…
Hotel Safety Control and Management (3rd Edition)
Chongqing University Press · 2022
This book approaches hotel management from a safety perspective, analyzing and examining such aspects as safety phenomena in hotels, hotel safety cont…
Guide to Hotel Housekeeping
Project Gutenberg · 2019
Project Gutenberg was the first provider of free electronic books, or eBooks. Michael Hart, founder of Project Gutenberg, invented eBooks in 1971 and …
English Interview Training Course for Brand Hotels
Peking University Press · 2025
This book takes the standards of international brand hotels (groups) for practitioners as its benchmark and provides interview candidates with compreh…
Hotel Marketing
Peking University Press · 2025
Sales ability is an important competency requirement for hotel professionals, and hotel marketing is a core course for tourism (hotel) management prog…
Gold-Medal Customer Service Scripts: Communication Skills for Resolving Complaints
· 2026
This book offers professional scripts for handling anger, complaints, and grievances—calm emotions first, then solve the problem. It teaches customer …
China Property Management Industry Statistical Yearbook 2024
Enterprise Management Publishing House · 2025
Compiled and published by the China Index Academy, the China Real Estate Industry Statistical Yearbook has for years been a standard reference. The Ch…
Exhibition Organization and Operation
Chongqing University Press · 2023
A successful exhibition is both a systematic process of strategic thinking and a process of designing specific implementation plans and carrying them …
Travel Agency Sales Practice
Shanghai Jiao Tong University Press · 2023
Building on sales theories from home and abroad, this book closely integrates the job responsibilities and competency requirements of travel agency sa…
Legal Practice in Postpartum Care Centers
Shanghai Jiao Tong University Press · 2022
This book covers the legal risks that confinement centers encounter throughout their life cycle—from establishment and operation to growth and closure…
Travel Agency Operation and Management (3rd Edition)
Chongqing University Press · 2022
Travel Agency Management is a core foundational course for tourism management programs at vocational and technical colleges. This book mainly discusse…
Practical Skills Training for Call Handling
Jinan University Press · 2021
This book was developed with reference to the National Standard for Call Service Agents and the opinions and suggestions of experienced practitioners.…
Good Teams Are Trained: A Full Record of Staff Training at Thriving Restaurants
Posts & Telecom Press · 2020
As competition intensifies and the catering industry enters an era of labor shortage, more and more catering companies are recognizing the importance …
Introduction to Hotel Management
Chongqing University Press · 2020
Starting from the basic theories of hotel management and drawing on a wealth of classic cases, this book offers an accessible yet thorough exposition …
Tea Art Service
Chongqing University Press · 2020
This book has the following features: 1) It emphasizes practicality. Designed in response to the tea art market's demand for tea art professionals, it…
Hotel Customer Management
Chongqing University Press · 2020
This book is one of the textbooks planned by the Teaching Steering Committee for Tourism Management Programs in Higher Education Institutions under th…
Recreation Services and Management (2nd Edition)
Peking University Press · 2025
Recreation Service and Management (2nd Edition) is a specialized course for students majoring in hotel management and a follow-up course after Front O…