Process Management (5th Edition)

Name: Process Management (5th Edition)
ISBN: 9787301266373

葛新红 / 王玉荣Peking University Press · ChinaAug 2025

3.6

Word count: 142K words
Chapters: 64
ISBN: 9787301266373

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Summary

The previous edition of this book, Process Revolution 2.0: Process Management That Puts Strategy into Action, was published more than three years ago. In the intervening period, as mobile connectivity has disrupted established practice, many clients have asked us how process management should respond to this new historical trend. We hope to incorporate these reflections and our new practices into this edition so that enterprise process management can keep pace with the times. Specifically, this edition updates the following content: (1) adds the content 'Ten Years of Evolution in Process Management: A Comparison of APQC Process Frameworks and Related Reflections'; (2) adds an entirely new chapter, 'Process Management in the Mobile Connectivity Era'; (3) updates all appendices and adds a 'Practical Cases in Process Management' section.

Editor's review

As the fifth edition, this book makes substantive updates to the previous edition, Process Revolution 2.0: it adds a comparison and reflection on the ten-year evolution of the APQC process framework, includes a new chapter titled "Process Management in the Mobile Internet Era," and updates the appendices and adds practical cases. These changes respond to a real question—how process management can align with new technological trends and operating environments, rather than remaining stuck at static flowchart drawing. The authors, Ge Xinhong and Wang Yurong, have long engaged in practical observation, and their writing tends to ground methods in organizational operation. For readers who have encountered basic process management concepts but struggle with the disconnect between process and strategy, the framework comparison and case sections are more worth discussing. It is recommended as a work reference book rather than a one-time read, to be read comparatively against the current process situation of one's own enterprise.

Who it's for

A good fit for

Practitioners in enterprise process management and operations management who need updated methods and cases
Managers responsible for organizational change or digital transformation who want to clarify the relationship between process and strategy
Management consultants who need a process management reference book to compare against client practice
MBA or management course learners who hope to add perspectives on process frameworks and their evolution over time

Not a good fit for

Readers with no management background who want to start learning process concepts from scratch
Technical personnel looking for pure software tool operation guides or system implementation manuals
Readers who prefer short, light reading and are unwilling to invest time in comparative exercises

Reading tips

Read the newly added APQC process framework comparison first to establish basic coordinates for process layering and classification.
Combine with the chapter "Process Management in the Mobile Internet Era" to list the three processes in your organization most affected by technology.
Use the practical cases in the appendix as exercise material: first judge the problem yourself, then compare with the analysis in the book.
After finishing each chapter, return to your enterprise's process charts and mark the correspondence between strategic goals and process nodes.

About the publisher

Peking University Press China · Founded in 1979

Peking University Press is a comprehensive university press whose publishing areas cover classical literature, popular science, social culture, world history, Western philosophy, and culture. Its catalogue contains 6,031 titles, with representative books including A Dream of Red Mansions, Relativity: The Special and General Theory (15th Edition) (with Einstein's classic papers on unified field theory and other topics), Elements, Conics, The Aristocratic Families of the Eastern Jin, The Philosophy of Mythology (Volume I), The Philosophy of Mythology (Volume II), and The Origin of Continents and Oceans. Representative authors include Cao Xueqin, Zhou Ruchang, Albert Einstein, Euclid, Apollonius, Tian Yuqing, Schelling, and Xian Gang. The press has developed distinctive strengths in classical Chinese literature and in the translation of Western philosophical classics, while also covering scientific classics and social and cultural studies. As public information is limited, this description is based only on the books in the catalogue and offers no further extrapolation.

版权信息
序流程管理的十年演进——APQC流程架构的比较与相关思考
前言移动互联时代的流程管理
第1章流程理念——从概念到本质
1 流程的定义与组成要素
2 流程如何与业务紧密结合
3 流程如何实现企业战略落地
4 流程优化与组织结构调整的关系
5 流程如何应对内外部环境的变化
6 流程管理的新理念：BPO
第2章流程浮现——从一个端到端流程到流程体系
7 什么是“端到端的流程”
8 端到端的流程的分类与表述
9 从端到端的流程到企业整体流程框架
10 企业流程的分类分级
11 盘点企业流程的注意事项
第3章考核流程的方法——从定性规范到定量测评
12 流程好坏的判断标准
13 好流程的九个特征
14 流程的绩效指标的建立
15 建立面向流程的考核体系
16 面向流程的绩效考核与三大绩效考核模式的异同
第4章指导具体流程的业务原则——从一般性原则到战略导向原则
17 流程的业务原则
18 面向战略的实现，流程原则的提炼与应用
19 研发流程的业务原则
20 流程管理的思想原则
第5章流程细化与优化——从提升单个流程效率到提升整体流程效率
21 以业务改进为目标的流程优化方法
22 如何筛选关键的业务流程
23 端到端流程系统优化的实例
24 如何进行审批流程的优化
25 如何优化流程中的无效活动
26 从提升单个流程效率到提升企业整体流程效率
第6章基于IT的岗位标准化工具箱——从标准化到精细化管理
27 流程与岗位标准化的关系
28 岗位标准化工具箱的作用
29 精细化管理的基础——表单模板
30 岗位标准化工作指南——Checklist
31 岗位标准化工作要点提炼实例
32 流程管道、知识活水的理念与实例
第7章流程变革的推行——从变革发起到执行落地
33 如何在企业中成功推进流程管理
34 落实流程刚性的八项关键举措
35 如何让流程责任人切实履责
36 风险防范与调动相关业务人员的积极性
37 面向行动的流程培训
38 营造有利于流程管理的企业文化
第8章流程的持续评估和改进——从内部测评到外部审计
39 提升流程管理水平的总体方法论
40 如何建立流程的长效机制
41 基于流程KPI的绩效测评和持续改进
42 如何做好流程审计
43 如何进行企业全面的流程成熟度评估
第9章移动互联时代的流程管理新趋势
44 让流程管理回归客户价值本质
45 打造与客户互动的流程
46 极致的客户体验，如何通过流程进行管理
47 “互联网+”转型落地，始于流程的顶层设计
48 流程管理与大数据
49 如何实现快速迭代、更具柔性的流程管理
附录I 流程管理的实践案例
附录II 流程管理相关书籍推荐
附录III AMT流程管理咨询服务介绍

FAQ

What are the main updates in the fifth edition compared with the previous edition?

According to the book's description, the fifth edition adds content on "The Ten-Year Evolution of Process Management: Comparison and Reflections on the APQC Process Framework," includes a new chapter "Process Management in the Mobile Internet Era," and updates all appendices and adds a "Practical Cases of Process Management" section. The core change is to make the discussion of process management better fit enterprise practice in the context of the mobile internet.

If I have not read the previous editions, will reading the fifth edition directly be difficult?

Generally not. The fifth edition updates and expands on the previous edition, and the core concepts and frameworks continue, but the new chapters and cases can be read independently. If you are unfamiliar with basic process management terminology, it is advisable to first browse the basic concepts section in the table of contents before moving on to the framework comparison and practical cases.

Is this book suitable as an enterprise internal training textbook?

It can be used as an internal training reference, especially for topics related to process management, operations, and change. The book includes framework comparisons and practical cases, which facilitate organizational discussion. Before using it for internal training, however, instructors should best localize the design according to the enterprise's actual processes and avoid directly copying the case conclusions.

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About the author

葛新红 Author

Ge Xinhong has long been engaged in writing and knowledge dissemination in the fields of management and process. Public information about the author is limited, and details such as nationality, dates of birth and death, and educational background are not clearly recorded. Nine of the author's works are held in the library, covering process management, knowledge management, industrial internet, and thinking methods, and are commonly classified under management and finance. Representative works include Process Revolution 2.0: Process Management That Lands Strategy, Process Management (5th Edition), Process Thinking, Knowledge Management with Us, and Industrial Internet: Digital Transformation and Upgrading of the Whole Industrial Chain, along with multi-volume works such as the AMT Process Value Series and the AMT Management Value Series. The writing focuses on connecting process thinking with strategy execution, knowledge management, and digital transformation, addressing practical readers in a plain style and emphasizing how methods can be applied within organizations.

王玉荣 Author

Wang Yurong is a Chinese author of management books, with limited publicly available information. Her research and writing focus mainly on process management and the digital transformation of enterprises. Six of her works are included here, among them the process management titles Process Revolution 2.0: Process Management That Makes Strategy Land, Process Management (5th Edition) and Process Thinking, as well as Industrial Internet: The Digital Transformation and Upgrading of the Whole Industry Chain, which addresses the digital economy. Her writing usually starts from practical operational problems in companies, covering process design, strategy execution, meeting efficiency and industrial upgrading. The style emphasizes practical methods and applicability, and the books are aimed at business managers and process practitioners, giving her some influence among readers of practical management literature.