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Secretarial Studies (Third Edition)
Peking University Press · 2025
Secretarial Science is the core course of the Chinese secretarial major and an important elective for students in management and economics. Taking the…
Discourse Studies
Publishing House of Electronics Industry · 2020
Discourse analysis as a discipline began in the 1950s and 1960s, developed through the 1970s, and matured in the 1980s and 1990s. Entering the 21st ce…
Modern Service Quality Management
Publishing House of Electronics Industry · 2018
From the perspectives of theoretical foundations and practical application, this book introduces the fundamentals of service quality management, opera…