Efficient Dialogue
Tags
Summary
Editor's review
Who it's for
A good fit for
- Professionals hoping to improve workplace reporting, collaboration and negotiation outcomes
- Readers who feel communication in family or intimate relationships is poor and hope to enhance mutual understanding
- People in sales, consulting, management and other roles highly dependent on communication effectiveness
- Learners interested in psychology who wish to understand the underlying logic of interpersonal interaction
Not a good fit for
- Readers seeking instant, one-trick "scripted talk" formulas
- Scholars seeking purely linguistic or philosophical research on dialogue theory
Reading tips
- It is advisable to read the first three chapters to build a framework, then closely read relevant chapters targeting your own weak areas
- Combine reading with the exercises at the end of the book to review your own dialogues; results will be better
- Use the book's 'dialogue preparation checklist' as a regular pre-check tool before important daily communications
About the publisher
Jiangxi People's Publishing House is a comprehensive local publisher based in Nanchang, with publishing directions covering philosophy and social sciences, politics and economics, history and culture, education, and the collation of ancient texts. Judging from its books in the database, the house offers Chinese translations of world classics such as Ulysses, Les Fleurs du mal, and Letter from an Unknown Woman, while continuing to publish Eastern philosophical classics including The Analects, the Dao De Jing, and the fully translated and annotated edition of Chuanxilu, forming a parallel structure of Chinese and foreign literary and intellectual classics. Translators such as Xiao Qian, Wen Jieruo, and Zhang Qiuhong support its foreign literature translations, while authors such as Confucius, Laozi, Wang Zengqi, and Hai Zi reflect its accumulation in traditional classics, prose and miscellany, and modern poetry. Its common categories include world classics, Eastern philosophy, prose and miscellany, literature, foreign literature, and modern poetry, showing a publishing character that balances academic popularization with general reading.
Contents
- 版权信息
- 前言 让沟通变得更酣畅淋漓
- 第一章 是什么降低了你的沟通效率
- 头脑不清晰，说话词不达意
- 说话不看场合，让对方陷入尴尬
- 不懂倾听，总是打断别人的发言
- 不知道怎么接话，导致冷场
- 第二章 想跟沟通对象聊得投机，先要选对语风
- 跟开朗健谈者对话，以抓住重点为宜
- 跟惜字如金者对话，万万不可废话连篇
- 跟性情多疑者对话，以建立信任为首要任务
- 跟情绪高涨者对话，生动形象可以助兴
- 跟情绪不佳者对话，温柔体贴最能暖化人心
- 跟观点分歧者对话，有理有据有节为上
- 第三章 对话场合特点决定沟通的重心
- 上行沟通场合：简要表明想法，尊重对方的威信
- 下行沟通场合：体察部下的难处，激发他们的士气
- 平行沟通场合：做好换位思考，灵活运用争与让的艺术
- 多人沟通场合：引导氛围不在话多，而在精辟
- 一对一沟通场合：真诚友好就是最有用的技巧
- 一对多沟通场合：根据大家的关注焦点进行发言
- 第四章 思路理不清，对话讲不明
- 明确你的对话目的
- 梳理一遍自己的对话逻辑
- 准备协助沟通的道具
- 规定好发言的方向和分寸
- 提醒自己注意避开对方的忌讳
- 找准最佳交谈时机与场合
- 第五章 不懂引导话题，谁都不肯跟你对话
- 跟谁都能聊得来，先要讲好开场白
- 容易引发讨论兴趣的常用话题
- 读懂对方是否对这个话题感兴趣的小窍门
- 在冷场之前快速引出新话题
- 一个话题可以延伸出十个话题
- 顺着对方感兴趣的内容说，然后再绕回自己的话题
- 第六章 让对方更容易听懂的三点式表达
- 事前告诉对方：我要说三点
- 用三个理由表明态度，无须滔滔不绝
- 按照“结论—理由—结论”三个步骤来表述
- 举三类案例，让对方有章可循
- 用三个视角做对比，增强你的说服力
- 做好回答三个疑问的准备，对话效率才更高
- 第七章 你的措辞决定对话氛围的冷热
- 使用有力量感的措辞
- 柔软对话让沟通更顺畅
- 人人都喜欢平等交流
- 幽默是令人讨喜的艺术，但你未必用得好
- 摒弃攻击性语言，莫逞口舌之快
- 善用比喻，让对方恍然大悟
- 第八章 学会倾听反馈意见，沟通效率成倍翻
- 少说多听，对话效率也许能翻倍
- 倾听对方的反馈，才能克服沟通漏斗
- 重点捕捉对话中的“未明说信息”
- 倾听应该全程接收，切忌只听半截
- 控制自己的表达欲望，耐心听完再评论
- 用反馈式倾听引导对方畅通地表达
- 第九章 双方相互猜疑多半是因为你缺乏有效提问
- 与其等待对方解释，不如主动提问
- 常用“您的意思是……”来检验自己的理解
- 注意提问的恰当性，不要额外挑起事端
- 多提正面问题，少说负面问题
- 提问要有逻辑性，不可脱离当前话题
- 用提问来逼迫对方做选择是最失策的沟通方式
- 第十章 高效对话依赖节奏感，情绪收放也要讲方法
- 坏情绪是破坏对话的第一杀手
- 不慎出错时，应该冷静地巧打圆场
- 兴高采烈也不能得意忘形
- 热情大方以没有压迫感为度
- 冷静理智搭配“人情味”更佳
- 偶尔沉默三秒钟，把对话节奏调整到最佳
- 第十一章 把握“关键对话”，突破最棘手的沟通障碍
- “关键对话”决定沟通的最终结果
- 容易引发矛盾的“关键对话”
- 共享“观点库”，不玩“冷战”游戏
- 通过“主动提问+积极正面的反馈”来掌握对话主动权
- 拒绝做“傻瓜式选择”
- 别让对方在沟通中失去安全感
- 第十二章 比直接争辩更能促成共识的沟通技巧
- 增加自身亲和力，别人才喜欢跟你对话
- 用巧妙的赞美来唤醒对方的愉快记忆
- 为批评加点“薄荷糖”，别人才会心服口服
- 后记 沟通障碍不只是一方的责任
FAQ
How is this book different from Nonviolent Communication?
Are the theories in the book applicable to online text communication?
For beginners with very poor communication foundations, is this book difficult to understand?
Comments
Find this book
This site is an index: you start “Search all sources” in your browser, and the entries it lists all point to third-party sites; please judge their availability yourself.
About the author
Zeng Jie: publicly available information about this author is limited, and no confirmed details are available regarding nationality, dates of birth and death, or an English name. Judging from the 17 titles held in the collection, he is a practical writer active in the Chinese-language book market. His representative works include Emotional Self-Control, Efficient Dialogue, Understanding Big Data Marketing in One Book, The Power of Storytelling to Persuade, You Only Think You Are Working Hard, Don't Let Your Emotions Ruin You, The Six Steps to Mastering Life, and Super Questioning. His writing focuses on self-help and personal growth, management, applied psychology, and psychological research. Drawing on topics such as emotion management, communication, self-awareness, and marketing practice, he translates psychological knowledge into actionable methods. His style is plain and clearly structured, and his books are aimed mainly at general readers and workplace audiences.
