From "110" to "People's Livelihood 110"
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Summary
Editor's review
From an editor's professional perspective, the core value of this book lies in its deep empirical grounding and policy implications. Through extensive field research and case analysis, the author reveals the institutional logic, operating mechanisms, and challenges behind this transformation. It is not merely a record of a local innovative practice, but a profound reflection on the path toward modernizing grassroots social governance in China. The issues explored in the book—how to break down departmental barriers, achieve efficient coordination, and respond precisely to public needs—have universal practical significance. For readers, this book offers a way to move beyond the everyday understanding of "110" and to understand how a specific public service undergoes iterative upgrading within a complex administrative system, thereby gaining a deeper grasp of the micro-dynamics and internal tensions of contemporary Chinese governance reform. Its narrative style combines academic rigor with practical orientation; the language is plain but information-dense, offering a rare concrete slice for observing government innovation.
Who it's for
A good fit for
- University teachers and researchers in public administration, political science, sociology, and related fields
- Staff in government agencies at all levels, especially those engaged in social governance, public services, and government service hotline operations
- Media professionals and policy analysts concerned with grassroots governance innovation, government reform, and digital transformation in China
- Community workers and social organization practitioners with a strong interest in community building and public service optimization
Not a good fit for
- General literary readers seeking leisure reading or novel plots
- Beginner readers hoping for simple, fragmented introductions to knowledge
Reading tips
- It is recommended to first read the preface and table of contents to grasp the core questions and framework of the book and clarify reading goals.
- Readers may compare the book with the actual operation of local government service hotlines such as "12345" to enhance their sense of real-world context.
- Focus on the sections analyzing case operation models, difficulties, and countermeasures, as these are key to understanding institutional innovation.
About the publisher
The National Academy of Governance Press is a comprehensive publisher centering on civil servant training materials and works on administrative management theory. Its books span law, politics, philosophical reading, social culture and Eastern philosophy. They include study materials for Party members and cadres such as A Comprehensive Guide to Law Study and Application for Party Members and Cadres under the Seventh Five-Year Popularization of Law and A Practical Handbook for Party Branch Work, works on governance and capacity building such as Modernization of China's Science and Technology Innovation System and Modernization of Leading Cadres' Executive Capacity, and traditional culture titles such as Collected Commentaries on the Record of Transmission and Practice and Masters of Chinese Studies on Chinese Studies. Contributors include writing groups, Dongfang Zhi, Tian Lifu, Cheng Ping and Tao Chun. Given limited public information, its publishing strengths lie mainly in law popularization, Party building practice and the improvement of cadre capacity.
Contents
- 导 论一个号码的“为人民服务”
- 第一章从“110”到“民生110”
- 第一节 “110”的难题
- 第二节 从“110”到“民生110”
- 第三节 从“维稳”到“服务”
- 第二章 “民生110”工作流程及案例
- 第一节 受理与立案
- 第二节 派遣与处置
- 第三节 核查与反馈
- 第四节 结案与督察
- 第三章 “民生110”治理系统
- 第一节 系统及要素组成
- 第二节 系统运行机制
- 第三节 系统激励机制
- 第四章 “110”的民生梦
- 第一节 “民生110”的愿景
- 第二节 “民生110”的发展空间
- 第三节 “郡县治,天下安”
- 第五章 “民生110”访谈录
- 访谈一 书记谈“民生110”
- 访谈二 市长谈“民生110”
- 访谈三 政法委书记谈“民生110”
- 访谈四 公安局长谈“民生110”
- 访谈五 “民生110”服务中心主任谈“民生110”
- 结 语 “为人民服务”的政绩观
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About the author
Liu Minghui: publicly available information is limited, and his writing direction can currently be understood only from the four works held in the library and their common classifications. His works span the two fields of politics and industrial technology. They include studies focused on leadership, the exercise of power, and governance capacity, such as Modernizing the Executive Capacity of Leading Cadres and Beyond Power: Leadership Behavior in the Internet Age, as well as a work concerned with public service and social governance practice, From "110" to "People's Livelihood 110". In addition, Simple Automobile Repair, Service and Maintenance shows that his writing also extends to the popularization of practical technology. Overall, Liu Minghui's writing balances theoretical discussion with practical application. His topics mostly revolve around governance modernization, public services, and leadership behavior, and his language tends to be pragmatic. His works are aimed at cadres, researchers, and general readers, and offer some reference value to both public management and technology popularization readerships.
