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Secondary Vocational Education Foreign-Related Call Service Series Textbooks: Customer Service English
Jinan University Press · 2025
This textbook is one of the Series of Textbooks on Foreign-Related Call Service for Secondary Vocational Education. Guided by the industry's demand fo…
A Mental Health Handbook for College Students
Shanghai Academy of Social Sciences Press · 2024
This book aims to introduce college students to the fundamentals of mental health, help them develop a healthy sense of self-awareness, and use this k…
Practical Skills Training for Call Handling
Jinan University Press · 2021
This book was developed with reference to the National Standard for Call Service Agents and the opinions and suggestions of experienced practitioners.…
Secondary Vocational Education Foreign-Related Call Service Textbook Series · Business English Listening and Typing
Jinan University Press · 2020
This textbook focuses on developing the English listening and typing skills of cross-border call service practitioners. In the digital age, the comput…
Secondary Vocational Education Foreign-Related Call Service Textbook Series · Practical English for Call Services
Jinan University Press · 2016
This textbook integrates English language training into authentic tasks in foreign-related call services. It is organized into eight chapters built ar…
Publishers
Shanghai Academy of Social Sciences PressJinan University Press