About the author

Liu Jie, about whom limited public information is available, has written five works in the library that mainly fall into two areas: vocational education and applied psychology. In vocational education, she participated in compiling a series of textbooks on foreign-related call services for secondary vocational education, covering business English listening and typing, practical call-service English, customer service English, and call-service skills training. These materials are closely tied to the actual needs of foreign-related call-service positions, emphasize the integration of language skills with service procedures, and are suitable for teaching in secondary vocational schools. In applied psychology, she is the author of A Mental Health Handbook for College Students, which addresses psychological adjustment and personal growth among college students. Overall, Liu Jie's works combine the practicality of textbooks with the readability of popular reading materials, serving readers in both skills training and mental health education.

Written (5)

Secondary Vocational Education Foreign-Related Call Service Series Textbooks: Customer Service English cover
Rating 3.0
Secondary Vocational Education Foreign-Related Call Service Series Textbooks: Customer Service English 刘婕 / 符敏明 / 冯静 Jinan University Press · 2025 This textbook is one of the Series of Textbooks on Foreign-Related Call Service for Secondary Vocational Education. Guided by the industry's demand fo…
A Mental Health Handbook for College Students cover
Rating 3.3
A Mental Health Handbook for College Students 刘邦春 / 刘婕 / 陆峥 Shanghai Academy of Social Sciences Press · 2024 This book aims to introduce college students to the fundamentals of mental health, help them develop a healthy sense of self-awareness, and use this k…
Practical Skills Training for Call Handling cover
Rating 2.8
Practical Skills Training for Call Handling 唐能越 / 刘婕 Jinan University Press · 2021 This book was developed with reference to the National Standard for Call Service Agents and the opinions and suggestions of experienced practitioners.…
Secondary Vocational Education Foreign-Related Call Service Textbook Series · Business English Listening and Typing cover
Rating 3.4
Secondary Vocational Education Foreign-Related Call Service Textbook Series · Business English Listening and Typing 刘婕 / 唐能越 Jinan University Press · 2020 This textbook focuses on developing the English listening and typing skills of cross-border call service practitioners. In the digital age, the comput…
Secondary Vocational Education Foreign-Related Call Service Textbook Series · Practical English for Call Services cover
Rating 3.4
Secondary Vocational Education Foreign-Related Call Service Textbook Series · Practical English for Call Services 唐能越 / 刘婕 Jinan University Press · 2016 This textbook integrates English language training into authentic tasks in foreign-related call services. It is organized into eight chapters built ar…

Publishers

Shanghai Academy of Social Sciences PressJinan University Press